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EBPP Last modified: Wednesday, February 12, 2003
Short for electronic bill presentment and payment, the process by which companies bill customers and receive payments electronically over the Internet. There are two types of presentment models: direct model: a biller delivers the bill to customers via its own Web site, or via a third-party's site. consolidator model: bills from multiple billers are delivered to a single Web site, to be presented in aggregate to the consumer for viewing and payment.
Consumers Not Ready for EBPP Only 7 percent of U.S. households think they will be capable of sending and receiving bills via the Internet within six to 12 months. The First Step to E-Care: EBPP Successful telecommunications service providers understand that profitability is a delicate balance of managing costs and giving customers what they want. Utilities Increasingly Turning to E-Billing Companies that deliver water, gas, electricity and other services to households and businesses have stepped up plans to offer e-business services to lock in customers and lock out the competition.	Related Categories Business Computing Electronic Commerce World Wide Web Related Terms CRM EAI IVR